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a. Wouldn't my insurance cover
the full amount I paid for the car?
No, insurance will only cover you
up to the market value of your car. Assuming you bought a new car at $120K and
drive into Malaysia immediately. If you car is stolen, you will most likely be reimbursed
with about $115K . This will translate to an immediate loss of at least $5K.
For those who have obtained bank
loans, here is a good example taken from the Sunday Times: Assuming you bought a
car at $80K and took a 95% loan at 2.75% flat annual interest rate. Your car got
stolen 2 years later. By then, your car market value would have decreased by 30%
making it worth about $56K. This is the amount insurance company will pay you
back. In other words, you will still need to top-up around $14K cash to pay
back the bank. You will also need to pay extra because of the prepayment
penalty under the Rule 78 in the hire-purchase deal.
An easy way to determine how
much you need to top up (assuming your car is stolen now) is to call a 2nd hand
car dealer, tell him that you want to sell your car and what is its current
market value. Call the bank and ask for the amount you need to pay them if you
want to settle the car loan immediately. Subtract the two figures and you will
get the amount you need to top up if your car is indeed stolen.
Remember, you will also need to fill
in a lot of paper work and wait at least 3 to 6 months before insurance companies
will compensate you. Your future insurance premium will also increase because of
your car theft history.
b. Can I prevent my car from
being stolen? I have an expensive car alarm, steering wheel lock and immobilizer
installed in my car.
No, you can slow down car thieves
but you cannot prevent your car from being stolen. All they need is a tow truck
to steal your car in minutes. Some will even wait for you to return to your car
so that they can car-jack you and steal your car keys by force. They can break
your steering wheel lock with a simple device. They can disable your car alarm
with the right technique.
c. Is it safe to park in hotel
or shopping centre car parks?
When you read more about car
theft in Malaysia, you will realize that no where is safe, even in hotel car
parks. In some cases, cars are reported missing even from car parks with car
attendants. In other words, no where is safe when it comes to public car parks.
d. How does Car Track system
work?
We use the latest and most
advanced technology for our tracking systems to ensure the
best services for our customers. We do not further reveal the details of this
technology to safeguard its secrets and for the benefit of our other
customers. Similarly, companies like Microsoft will not reveal the details
of their operating system in case this information gets into the wrong hands
and their software becomes easily target by hackers.
e. Who perform
the installation?
We only use our own people
(highly trained professionals) to perform the installations because when it
comes to the security of your car, you must have the best installation. All installation will be
done in-house and in secrecy behind closed doors to ensure that the
technology and the device location remain secret. That is why we do not allow 3rd parties accessory
shops to perform this installation for us. It is crazy to get a car
accessory shop to install these things for you, especially when they have no
experience nor dedication at all installing these type of product. It will
just compromise the security of your car.
f. What are the areas that
your system covers?
Our tracking system covers the
whole of Peninsular Malaysia and Singapore, even rural areas and hills (e.g.
Genting Highland). In most cases, we are also able to track cars
that are parked inside buildings and basement carpark. Recently, we
managed to track and recovered a stolen Toyota Wish that was hidden inside a car
workshop with the shutter closed.
g. I don't travel to Malaysia.
Is Singapore safe?
Every year, more than 120 cars
are stolen in Singapore! Having your car in Singapore does not mean that it is
free from car thieves. As long as you have a car, you are already a target for
potential car thieves, be it in Singapore or Malaysia. If you have been
following the news closely in 2008, car theft in Singapore have been making
headline news in several newspaper.
h. Do you provide tracking
service to track my car so that I know where my spouse or children is at? Do you
track my car without my knowing?
No, we do not invade into our
customers privacy. We will only start tracking when your car is stolen or during
an emergency situation like when your car has broken down. Furthermore, your car
location is protected by a Passcode known only to you. For any testing, we will get
our customer permission first to ensure that their privacy is well protected.
i. If I sell my car, can I
transfer the system to my new car?
Yes, you can. An additional
charge of S$60 for unit removal from the previous car and S$60 for re-installation
into the new car.
j. What happen when the car
thief disconnect the battery to disarm the alarm system? Will your tracking
device still works?
Yes, our device uses a backup
battery. Like all batteries, it is advisable that this battery be change once
every 2 years. The cost of this battery change is $38, inclusive of parts and
labor cost.
k. After one year, can I stop
subscribing to your service?
Once you stop
paying your subscription fee, your tracking device will be remotely deactivated.
In the event that your car is stolen, there is absolutely no way that we can
track your car once it is deactivated. To reactivate your device, an activation fee of S$48
will be applicable on top of the annual subscription fee. Your car also need to
be brought back to our workshop for 1 to 2 hours to reactivate the device. It
cannot be done remotely.
l. Do you guarantee that my
car can be tracked and recovered?
No car tracking system in the world will provide
their customers with a 100% guarantee but having our system is definitely much better than having an expensive car alarm
system, steering wheel lock or immobilizer. At least, you now have the
capability of finding your stolen car back.
m. How do I know whether my
system is working well?
We are the only company that conducts test
every month instead of only twice a year. Imagine if others perform a test on
January but for one reason or another, your device broke down in February. You
will not know until July when the next test is performed and this put your car
at risk for around 5 months!
n. What is the warranty for
the unit?
Like most electronic products,
our tracking device comes with 1 year guarantee.
o. Do you immobilize the car?
No, we don't. If we immobilize the car, the thieves
will get very
angry and destroy it by breaking the windows, puncturing all 4 tires,
damaging the interior etc. This is a case of destroying what you cannot get and
it has happened before many times. It is better to get your car back intact than
in bad state that is beyond repair.
In
some cases, the car thieves will also run after you for the immobilizer key. If
you are in a highway, you have no place to run or hide. On 30th.March,2005, a
driver had his thumb chopped off by car thieves because they needed it for the
car immobilizer.
Immobilizing the car is also of no
use when car thieves resort to using tow trucks, which is the norm nowadays. We
also have customers who shared with us their experience with
immobilizers (installed by other companies). Seems that
sometimes, the immobilizer will suddenly cut off their car engine for no reason
at all!
This is dangerous especially if one is driving on the highway.
p. Is there any tell tale sign
that a car is being fitted with the Car Track system?
No, the tracking technology that
we use does not require
any external antennas that is visible to people. Our system are well hidden
inside the vehicle and installed in very difficult to reach randomly selected
locations. Car thieves will have a very hard time to find the
device (Note: It usually takes less than minute to find and disable a car alarm)
q. Is your installation safe?
We only tap on the +12V wire to
power the tracking device. No other wire in your car will be used. Thus making
this installation the safest possible.
r. We noticed that you use a
Tracking Centre when others don't. Why?
Imagine yourself being robbed of
your car. Car thieves will most likely steal your wallet, mobile phone and other
personal belongings also.
With a Tracking Centre on 24/7 standby, you can still use a public phone or
others mobile phone to call them. Tracking Centre will be able to help
coordinate with the local police on recovering your car back, even though you
are overseas on a holiday or stranded in a small kampung with no help in sight.
In an emergency, do not under estimate the importance of a 24/7 Tracking Centre
to help you. Our Tracking Centre have all the right contacts and experience to
ensure that your car is recovered in the quickest time possible.
s. Why Car Track Singapore?
With more than 4 years of
experience and perfect recovery rate, we are the undisputed leader when it comes
to car tracking. No other company can even come close. If you are really concern
about losing your car to car thieves, please ensure that you give your car the
very best protection possible. Why waste valuable money on anything else which
will just compromise your car security?
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